Totally unprofessional service.

15 days after ordering, the goods are still locked in customs. They don't use any logistics or whatever, they just forward your stuff through DHL, don't even track the packages or provide any help or anything.

Now China customs and DHL try to racket me 1000RMB in customs duty (partly because they overvalued the package), and the only help they propose is to return the goods, at all costs for me of course!

And after being silent during 1 month, while *I* was fighting with DHL, they send a invoice for.... more that what was quoted on the website, of course.

That looks like a non serious business done on spare time to me, and their website is the worst site ever.

I will never use it again, and recommend everyone to stay clear of them.

I used Dong-Xi to make several purchased from e-bay and found the service reliable and fast. The items arrived safely and without hassle, and William, the founder of Dong-Xi, delivered them to me personally. They also saved me money as their shipping and handling rates are very reasonable. I used their "do it all for me" option and paid through Zhifubao since I don't have any international credit cards and the payment went through without a hitch. William, the is really friendly and patient and answered all of my questions promptly! I highly recommend this service!

The Wangjing Stenders store is a warm traditional place surrounded by colourful and sweet-smelling products. The Latvian boutique offers more 70 different handmade soaps and bath balls, bath milks and salts, extracts and bath foam, essential oils as well as bath and sauna accessories.

Dear Antoine,

Let me share with you what we have already discussed through email.

Dong-Xi.com used DHL on a trial run through the month of September. When importing any item into almost any country, the importer is liable for paying duties. Not in every situation there is a duty, but in yours, there was.

As learned through the month-long DHL trial, their customs handling procedure is different than that of our initial and current logistics provider, USPS.

USPS has a formal working relationship with EMS. This means that the customs process is smoother and most customers find there to be no tax.

We have proudly served hundreds of happy customers throughout the last year. With our reputation of providing a quality service, we have been able to grow and will be releasing a new version of Dong-Xi.com next week--just in time for holiday shopping.

Best regards,

William James Heathershaw

Founder

Dong-Xi.com

Tried a few companies before but they the best so far. Fast and reliable.

I used Dong-Xi.com for the first time a couple weeks ago. I got some iPad accessories and an iTouch. Got everything in OK, no customs slow ups or anything. They quoted that it would take seven days from their warehouse. Took eight, though it could be due to the July 4th holiday.

I'd recommend these guys.

Antoine: I understand you may be angry with things that may be Dong-Xi's doing, but it's not reasonable to fault them for customs delays or customs duties! No shipper can guarantee you against those problems! Try DHL or FedEx: they systematically make you pay customs duties and sometimes hold up your package for weeks before even informing you it's stuck in customs! With Dong-Xi, as when someone sends you a personal package, sometimes you win, sometimes you lose and have to pay up...

Used Dong-Xi to purchase a laptop and get it delviered to Hefei, Anhui province.. little place respect to Shanghai or Beijing, and I am very happy for the service and kindness of the people there!

I had several payment troubles and I was assisted all the way with a great communication with Dong-Xi.

More than happy with the service and certainly recommended to my friends, especially when living in places with few foreigners and western products!!!

I have bought many high-value items through Dong-Xi and have never had a problem: iPad, camera lens, scale, GPS, Eye-Fi card...

Dong-Xi has saved me a lot of money and, more importantly, allows me to buy things in the US that I couldn't otherwise do.

I heartily recommend them. William, the local partner, is trustworthy and incredibly responsive to all requests.

great location,fun and nice!

great!

tasty