Antoine: I understand you may be angry with things that may be Dong-Xi's doing, but it's not reasonable to fault them for customs delays or customs duties! No shipper can guarantee you against those problems! Try DHL or FedEx: they systematically make you pay customs duties and sometimes hold up your package for weeks before even informing you it's stuck in customs! With Dong-Xi, as when someone sends you a personal package, sometimes you win, sometimes you lose and have to pay up...