Dear Antoine,

Let me share with you what we have already discussed through email.

Dong-Xi.com used DHL on a trial run through the month of September. When importing any item into almost any country, the importer is liable for paying duties. Not in every situation there is a duty, but in yours, there was.

As learned through the month-long DHL trial, their customs handling procedure is different than that of our initial and current logistics provider, USPS.

USPS has a formal working relationship with EMS. This means that the customs process is smoother and most customers find there to be no tax.

We have proudly served hundreds of happy customers throughout the last year. With our reputation of providing a quality service, we have been able to grow and will be releasing a new version of Dong-Xi.com next week--just in time for holiday shopping.

Best regards,

William James Heathershaw

Founder

Dong-Xi.com