Very bad (or not existing) customer service!!!!!!

We bought a raxor via their online shop. After receiving it we noticed that its adapter piece (the one between razor and baby's head) was sharp as a knife! As we did not intend to kill our baby we decided to return it. They say that you can return every item within 7 days. easy task? Think twice! We were refused because we were opening the box already! Quality problem? They say, "all products are like this." Our friends are using the same without such a problem? "We don't think so, different model...". "What, you are an old customer who spent a lot of money here? This doesn't count. Please feel free to complaint where ever you want but there will be no refund!"

Even for China standard this is an unbelievable response. You better stay away from them, we will.