Lijia Baby

there's also a LiJia baby in Solana mall. North gate, in the KidTown (where the ice skating rink is)

Very bad (or not existing) customer service!!!!!!

We bought a raxor via their online shop. After receiving it we noticed that its adapter piece (the one between razor and baby's head) was sharp as a knife! As we did not intend to kill our baby we decided to return it. They say that you can return every item within 7 days. easy task? Think twice! We were refused because we were opening the box already! Quality problem? They say, "all products are like this." Our friends are using the same without such a problem? "We don't think so, different model...". "What, you are an old customer who spent a lot of money here? This doesn't count. Please feel free to complaint where ever you want but there will be no refund!"

Even for China standard this is an unbelievable response. You better stay away from them, we will.

Indeed there a Lijia in Solana, thanks Loria. However it is upstairs in the Kids area, above Motherworks and Mothercare, so it took some finding. It is a useful place to touch and feel the goods they offer online, although they don't have the same range. For example, I was looking for a Walki Viki pushchair and they didn't have any Walki range at all. All their pushchairs were the high end range. The staff were helpful and told me where maybe Walki could be found. All the prices are 'member prices', I don't know what becoming a member entails.

redmonkey, I have to disagree with your customer service experience, at least ours was totally different. We ordered a pushchair online and it was delivered after two days. In the mean time we had found another one. However, just to compare I opened it, assembled it and then decided to return it, so repackaged it and the next day they came to our door, collected the item, no questions, and returned the cash refund. As it says on the website, return before 7 days in the original packaging with receipt, no questions asked. As online shopping should be.