redmonkey, I have to disagree with your customer service experience, at least ours was totally different. We ordered a pushchair online and it was delivered after two days. In the mean time we had found another one. However, just to compare I opened it, assembled it and then decided to return it, so repackaged it and the next day they came to our door, collected the item, no questions, and returned the cash refund. As it says on the website, return before 7 days in the original packaging with receipt, no questions asked. As online shopping should be.