Dear Qinqin,
Michael & I would like to thank you for everything you did to make our visit to Shanghai so memorable and successful. From our very first contact and right through the planning and then meeting and acting as our guide, interpreter, train ticket purchaser - we cannot fault your efficiency, enthusiasm, knowledge, desire to go the extra mile to help your guests and your total understanding of our situation. Many people would be uncertain to accept the role to help us as we have special needs due to Michael being in the wheelchair but you gave us great confidence right from the first moment that you would find a way to take him to the places he wished to visit and make it all possible and that is precisely what you did. You showed great compassion and understanding for our situation and you took great care to ensure that Michael was well catered for with the vehicle and on the train.
Your effort in obtaining the exact train tickets that we required was most impressive as again, you had to request specific ticketing for the wheelchair and our trip between Shanghai and Beijing could have been spoilt if the person handling the booking had not done it correctly so we do thank you most especially for you extra help in arranging the tickets. We can tell everyone that you are totally honest as you received our advance payment for the train tickets which you needed in order to purchase the tickets and accounted for all the money by deducting the excess from your daily fee. We felt really comfortable dealing with you and didn't even question sending you the money in advance of meeting you as your trustworthiness and reliability was evident from your email communications.
Your English is excellent and we thoroughly enjoyed the time we spent with you as you were so informative and so well organised that everything worked out perfectly in the time that we had available and we felt that you were more than just a 'Shanghai Guide' but in fact, you were a real friend to us and we will always remember you.
We highly recommend to anyone wishing to travel to Shanghai to consider the services of Qinqin for any of the services that she lists. Qinqin is a true professional and you will definitely not be disappointed. You will leave knowing that you dealt with someone who cared about you and wanted the best for you and you will definitely want to secure her services again should you re-visit Shanghai.
Thanks for an absolutely wonderful time Qinqin. You gave us the BEST experience.
Sincere thanks,
Michael & Diane
Queensland Australia
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