My wife and I had the pleasure of hiring Julia to be our guide and interpreter for one day (May 2012). We had an unusual request for Julia – take us to my grandparent’s traditional village located outside of Guangzhou and help us explore some of my family’s heritage. Julia had never visited this area before, but she was up for the adventure of exploring something new. The one-day experience in my grandparent’s traditional village exceeded all of our expectations and Julia was a key reason for this success. Overall, our experience with Julia could not have been better!
We had no previous experience hiring a private Chinese tour guide, so we were somewhat unsure of what to expect in terms of quality and reliability, especially since we are foreigners and had never traveled to Guangzhou before. We searched for tour guides using the internet and stumbled across the Synotrip website and Julia’s profile. She appeared friendly and of similar age to us, so we contacted her. We live in Canada, so all of our communications with Julia were conducted via email. Julia was very responsive to our communications, offered options and suggestions to our inquiries, and was very clear about the arrangements we agreed upon. We found her rates to be very reasonable, including the rates for the private driver that she arranged. After exchanging several emails, we felt very comfortable with Julia and so decided to hire her.
Julia picked us up at our hotel lobby on time and with no issue. We had originally hired Julia for 8 hours, but the day’s events extended to 10 hours. Julia and her driver very graciously accommodated the extra time and we compensated them accordingly. We found Julia to be very friendly, professional, prompt, capable and considerate. She was an excellent communicator and her English, Mandarin and Cantonese were all excellent.
Being a foreigner and not able to speak the language, we relied heavily on Julia to speak with the local people and cause things to happen. During the entire day, we felt Julia was a very competent guide and enabled us to do and see the things that we wanted to do. Julia and her driver even endured a short hike up a small mountain in the rain! At the end of the day, we were extremely pleased with Julia and her driver.
Thank you very much Julia for such a wonderful and memorable experience!
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