While the bread is nice, the service stinks. Seems that business is too good (they are making really high profits no doubt) and so basic courtesy and customer service have gone out the window. Their sandwiches provide measly amounts of ingredients and they charge 5RMB extra for a slice of ham etc... very poor quality compared to anything you would expect from an outlet owned and managed by a German and Swede - compare to any US sandwich bar... sandwiches are a joke. How much does some tomato cost? slice of ham? not 5RMB extra I have been going there for years spending about 4000 RMB a year there and when accidentally I ordered a 15RMB salad by ticking a box they insisted I take it.... their cost about 3RMB if that, a fraction of the money they make off me as a customer. What you would expect is "Don't worry about it, here is your money back" and they could have put in the fridge and used the ingredients later. But they were stubborn and basically said "Your own stupid fault, you ticked the wrong place, you have to pay for it!!" The ladies there have no idea about customers service - I have been really annoyed and disappointed with their service numerous times, but today was just a joke.... I was speechless.  

The owners need to actually manage their staff.... or even better a competitor open up down the street, maybe that would develop a bit more value for money and customer service??